Privacy Policy

Who is responsible

Aquarainwater Co., Ltd. operates this website. Our contact location is Zijin County, Heyuan, Guangdong, China. For privacy questions or requests, email info@aquarainwater.com.

Information we collect

When you contact us or send an enquiry, we receive the information you enter, such as your name, business email, optional phone or WhatsApp number, message, and project requirements. If you send drawings or specifications by email, we also receive those files and the related correspondence.

When you use the site, technical records may include your IP address, browser and device information, requested pages, timestamps, and security events. The contact form uses IPinfo to infer the visitor’s country for the telephone country code when the form loads, before the form is submitted. This request can disclose your IP address and request metadata to IPinfo. The site also requests Google Fonts, which can expose your IP address and browser request information to Google. Cloudflare processes requests for site delivery and security.

How we use it

• To answer enquiries, discuss technical requirements, prepare quotations, and support a requested business relationship.
• To operate, secure, troubleshoot, and improve the website and our communications.
• To meet applicable legal duties and protect our rights.
• To send relevant business updates only when permitted by applicable law; you can object or unsubscribe at any time.

Where European or United Kingdom data protection law applies, the legal basis depends on the activity: steps requested before a contract, performance of a contract, our legitimate interests in answering business enquiries and protecting the site, compliance with legal obligations, or consent where required for optional technologies or communications. You may withdraw consent without affecting processing that was lawful before withdrawal.

Sharing and international processing

Website and enquiry information is processed through our website hosting, Cloudflare delivery and security services, WordPress and Fluent Forms, and the email service used to receive enquiries. The contact form also contacts IPinfo, and pages may request Google Fonts. Professional advisers or public authorities may receive information where required by law or for a specific business matter.

Our business is based in China and the services named above may process information in other countries, including the United States. If you need details about a transfer of your information or the safeguards that apply, please contact us at the address below.

How long we keep information

Enquiry and project records may be kept while we handle the request and any resulting business relationship, and for applicable legal or dispute periods. Technical and security records are kept according to the relevant service’s operating and security needs. Contact us to ask about the period or criteria that apply to a particular record, or to request deletion where available.

Cookies and similar technologies

Cloudflare may set the __cf_bm cookie for bot protection; it expires after approximately 30 minutes of inactivity. WordPress and the form may use storage needed for site operation and security. You can manage cookies in your browser, although blocking essential technologies may affect site functions.

Your choices and rights

Depending on the law that applies to you, you may ask to access, correct, erase, or restrict use of your personal information; object to certain processing; request portability; or withdraw consent. You may also complain to your local data protection authority. Send requests to info@aquarainwater.com. We may need to verify your identity before acting on a request.

Security and children

No internet service can guarantee absolute security. This site is intended for business and professional audiences and is not directed to children.

Updates and contact

We may update this policy when our site, services, or legal duties change. The date above shows the latest revision. For any question about this policy or our handling of your information, write to info@aquarainwater.com.