Privacy - Aquarainwater

Privacy Policy

Last updated: [Month Day, Year]

Aquarainwater Co., Ltd. (“Aquarainwater”, “ARW”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and share personal data when you visit our website, contact us, or interact with us in other ways.

By submitting forms or ticking “I have read and accept the Privacy Policy” on our website, you acknowledge that you have read this Privacy Policy and understand how we handle your personal data.

1. Who we are

Aquarainwater Co., Ltd. is a China-based manufacturer and exporter of stormwater and rainwater management products and related solutions.

Contact details

Aquarainwater Co., Ltd.
Tong’an Industrial Park, Xiamen, Fujian, China
Email: info@aquarainwater.com

If you have any questions about this Privacy Policy or our data practices, please contact us using the details above.

2. Scope of this Privacy Policy

This Privacy Policy applies to:

Visitors to our website and any related pages or forms;
Prospective and existing customers, distributors, and other business contacts;
Individuals who contact us by email, contact form, phone, WhatsApp, social media, or other channels.

It does not apply to information about companies that does not identify an individual person.

3. Personal data we collect

We may collect and process the following categories of personal data:

Contact and business details

Name, job title, company name;
Email address, phone number, country/region;
Language preference.

Project and enquiry information

Project type, application, project location and design requirements;
Drawings, specifications, and other technical information you provide;
Messages and communications you send to us.

Account and communication data

Records of emails, enquiries, quotations, orders, and after-sales communication;
Information relating to partner or distributor applications.

Website and technical data

IP address, browser type and version, device identifiers, operating system;
Pages visited, time and date of visit, time spent on each page, referring URLs;
Cookie identifiers and similar technologies (see Section 9).

Marketing preferences

Your preferences regarding email updates or other marketing communications;
Records of consent or unsubscribe requests.

We typically receive this information directly from you. In some cases, we may also receive information from your colleagues, from publicly available business sources (such as professional networking sites or company websites), or from our distributors or service providers.

You may choose not to provide certain information. However, if you do not provide information that we consider necessary, we may be unable to respond fully to your enquiry, provide design support, or supply products or services.

4. How we use your personal data

We use your personal data for the following purposes:

To respond to enquiries and provide services

Handling your questions, requests, and project enquiries;
Preparing concept designs, technical proposals, and quotations;
Managing orders, production, logistics and after-sales support.

To manage business relationships

Maintaining contact with customers, distributors, contractors and other partners;
Evaluating and processing distributor or partner applications;
Managing accounts, billing and payments where applicable.

To operate and improve our website and services

Operating our website and ensuring its security and performance;
Performing analytics to understand how visitors use our website and to improve content, layout and user experience;
Monitoring and preventing fraud, misuse and security incidents.

To send you information

Providing technical updates, case studies, product information or marketing communications related to our stormwater and rainwater management solutions, where permitted by law or where you have given us your consent;
Allowing you to opt out of such communications at any time.

To comply with legal obligations and protect our rights

Complying with accounting, tax, export control or other legal requirements;
Establishing, exercising or defending legal claims;
Protecting the rights, property and safety of Aquarainwater, our customers and partners.

We do not sell your personal data.

5. Legal bases for processing (for EEA/UK visitors)

Where applicable data protection laws (such as the GDPR or UK GDPR) require a legal basis, we rely on the following:

Performance of a contract or pre-contractual steps – for example, when we respond to your enquiry, prepare a design proposal, or supply products and services.
Legitimate interests – such as improving our products and services, maintaining business relationships, operating our website securely, and promoting our B2B products to business contacts, provided that your interests and fundamental rights do not override those interests.
Consent – for certain marketing communications and for non-essential cookies where required by law. You may withdraw your consent at any time.
Legal obligations – when we are required by law to process or retain certain information.

6. Who we share your personal data with

We may share your personal data with the following categories of recipients, only to the extent reasonably necessary:

Affiliates and manufacturing sites
- Our affiliated companies and production facilities that support your project, including technical, sales and logistics teams.
Service providers
- Third-party providers that host our website, provide IT and cloud services, analytics, email and communication tools, logistics, or customer support. These providers are required to process your data only on our instructions and to protect it appropriately.
Business partners and distributors
- Local partners or distributors that help serve your region or project, where sharing your contact and project information is necessary to respond efficiently.
Professional advisers and public authorities
- Lawyers, auditors, insurers or regulators where necessary to comply with legal obligations or to protect our legal rights.

We do not allow third parties to use your personal data for their own independent marketing purposes.

7. International transfers

As a China-based company serving customers globally, your personal data may be processed in countries that may have different data protection laws from those in your country of residence.

Where required by applicable law, we take appropriate measures to ensure that such transfers provide adequate protection for your personal data, for example through contractual safeguards or other legally recognised mechanisms.

By communicating with us or using our website, you understand that your personal data may be transferred to and processed in China and other countries where we or our service providers operate.

8. Data retention

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, including to:

Respond to your enquiry or manage our ongoing business relationship;
Comply with legal, accounting or reporting requirements;
Resolve disputes and enforce our agreements.

In general:

Enquiry and project data will be kept for the duration of the project and for a reasonable period afterwards.
Marketing contact details will be kept until you unsubscribe or object to further communications.
Website logs and technical data are typically kept for a shorter period for security and analytics.

When personal data is no longer required, we will delete it or anonymise it in a secure manner, unless we are required by law to keep it for a longer period.

9. Cookies and similar technologies

Our website uses cookies and similar technologies to:

Enable essential functions and security features;
Remember certain choices or preferences;
Perform statistics and analytics to improve our website and services.

Some cookies are necessary for the website to function and cannot be switched off in our systems. Other cookies (such as analytics cookies) may only be used where permitted by law or with your consent.

You can usually configure your browser to refuse or delete cookies. However, if you disable certain cookies, parts of our website may not function properly.

For more details about the specific cookies we use, you may contact us using the details above.

10. Marketing communications

We may send you information about our products, services, technical updates and case studies that we believe may be relevant to your professional role or your organisation.

You can opt out of marketing emails at any time by clicking the unsubscribe link in the email or by contacting us.
Even if you opt out of marketing communications, we may still send you non-marketing communications related to your enquiries, orders or ongoing projects.

We do not send consumer-style mass advertising; our communications are focused on B2B contacts in the stormwater and rainwater management sector.

11. Your rights

Depending on your location and applicable law, you may have some or all of the following rights in relation to your personal data:

Right of access – to request confirmation whether we process your personal data and to receive a copy.
Right to rectification – to request correction of inaccurate or incomplete personal data.
Right to erasure – to request deletion of your personal data in certain circumstances.
Right to restriction – to request that we restrict the processing of your personal data in certain circumstances.
Right to object – to object to certain processing, including direct marketing.
Right to data portability – to receive your personal data in a structured, commonly used and machine-readable format, where applicable.
Right to withdraw consent – where processing is based on your consent, to withdraw that consent at any time.

To exercise your rights, please contact us at info@aquarainwater.com. We may need to verify your identity before responding to your request and we will respond within the timeframe required by applicable law.

If you are located in the European Economic Area, the United Kingdom or another jurisdiction with data protection laws, you may also have the right to lodge a complaint with your local data protection authority.

12. Children’s privacy

Our website, products and services are not directed to children and are intended for business and professional users. We do not knowingly collect personal data from children. If you believe that a child has provided personal data to us, please contact us so that we can delete the information where required.

13. Security

We take reasonable technical and organisational measures to protect personal data from unauthorised access, loss, misuse or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

If we become aware of a data incident that significantly affects your rights, we will take appropriate steps in accordance with applicable law.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes in our services, technologies or legal requirements. The “Last updated” date at the top indicates when the policy was last revised.

We encourage you to review this Privacy Policy periodically. If we make material changes, we may provide additional notice on our website or by other appropriate means.

15. How to contact us

If you have any questions, concerns or requests regarding this Privacy Policy or our handling of your personal data, please contact: